Wholesale Sealife Décor
A Hampton Nautical Company
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Frequently Asked Questions

GENERAL QUESTIONS

Who is Hampton Nautical?

In 1954, Captain Richard Norris founded Hampton Nautical. Hampton Nautical is a designer, manufacturer and wholesaler of nautical decor related items. We are a family owned and operated business with over 60 years of experience. Our 5,000+ unique products brings class, beauty, and elegance to everyone's home.

How do I become an authorized dealer for Hampton Nautical?

We only accept wholesale dealers and not retail customers. To become a dealer please click on our "Sign Up" link on the top right of this page. Fill out the simple form and you are ready to start shopping immediately!

Do you have a showroom where one can see your products?

Yes, we have a permanent showroom in Alhambra, California (5 minutes east of Downtown Los Angeles) that is open during normal business hours. Come on by!

What are your normal business hours?

Our business hours are 7:30 a.m. - 3:30 p.m. PST, Monday - Friday

What payments methods are accepted?

We accept Visa, Master Card, American Express, Discover or checks. At this time, payment is due as the order is placed, we do not offer terms.

Can I sell on Amazon.com?

Yes, you can sell our products anywhere! Please note that we have MAP policy which we enforce on Amazon. Our MAP prices and all other product data is available in Excel in our "Catalog Data" section.

ORDER QUESTIONS

What are your order minimums?

We offer over 5,000 items that start at $0.49 across dozens of product categories. We are confident our items will sell in your store! As such, the first order minimum is $300.00 and the reorder minimum is $150.00

How do I place an order?

Once you are a registered customer, placing an order can be done by browsing the website and adding to your cart. For faster ordering, click "My Account" and then "New Order" and you can enter a list of items by SKU on the same page.

I see Hampton Nautical offers Norton Shopping Guarantee for free, what is that?

For free, you receive $10,000 in identity theft protection, a $1,000 purchase guarantee and a $100 lowest price guarantee. For more information on these benefits click here.

How safe is ordering on Hampton Nautical?

We have had our servers tested by Bank of America, American Express and the Secret Service. All tests have exceeded all of their security standards. In addition, we do not store your credit cards on our servers. Therefore is it impossible for your credit card information to be compromised.

Do you backorder items?

No. All items out of stock are noted as such on our website. Please contact us if interested in items that are out of stock.

I want to purchase a very large quantity of a specific item. Do you have better pricing?

Yes, contact us with the item number and the quantity and we will give you the best price possible.

CUSTOMER SERVICE QUESTIONS

How do I follow up or change an order?

A confirmation email will be sent to you once your order has been placed and tracking number when shipped. To follow up on any of your orders you must be logged into our the site. Click "My Account" on the top of the website and you will be able to view and search all past orders. If you need further assistance, please contact us or call at (800) 882-5221.

How can I obtain information on your products such as new items, out of stocks, pricing changes, etc?

After logging into your account, click on "Catalog Data" on the top and all of this information and more is available online or can be downloaded in Excel. In addition, you can have this data emailed to you at regular intervals of your choice (which you can set up under your account preferences).

What is your return policy?

We have a 100% money back guarantee so buy with confidence! Please inspect all items upon receipt. If any items are damaged, missing or you want to return them, you have 5 days from the date of delivery to notify us. If there are any issues with your order, please contact us via email, or (800) 882-5221. For further details please review our Refund Policy.

SHIPPING QUESTIONS

When will my order ship?

Your order will typically ship 2 business days after you place your order and you will be emailed your tracking number.

What shipping companies do you use?

All domestic and international shipments are sent via FedEx. In some instances, on larger orders we will use other freight services.

What does it cost to ship my order?

Shipping cost depends on many factors such as weight, dimensional weight and your shipping zone. As such, we prefer to use your shipping account, you can provide that at checkout. If you do not want to use your shipping account, we charge you the exact rate that we are charged by the shipping company.

Can I get a tracking number for my shipments?

Yes, tracking information will be emailed to you or you can login to your account and see it there.

Do you drop ship?

No. However, in rare circumstances, we will for certain large long-time customers.

Where does your product ship from in the US?

Our products ship from our warehouse in Los Angeles, California.